How Minicabit Works

• How we work

  • What is your privacy policy?
  • Can I book a cab to collect items and deliver them?
  • How minicabit works
  • Our prices

• About our network

  • Our policy
  • How to access your Cab Operators' details

• About Minicabit

  • What are Minicabit’s company details?

Booking queries

• Making a booking

  • I've made a booking but not received a confirmation email?
  • What happens if the Cab Provider cannot complete my booking?
  • Can you provide transport for school age children?
  • I'm worried my Cab Provider cannot complete the booking?
  • How do I print an invoice of my booking?
  • How to create an account with minicabit via the web platform
  See all 19 articles

• Airport trips

  • My flight has changed
  • Airport Meeting Points
  • Pick-Up Points
  • Airport Booking information

• Your journey details

  • How do I receive the cab driver's phone number and make of vehicle?
  • What information will I receive after I make a booking?
  • Where will the Cab Provider meet me for my booking?
  • Who can send me the drivers phone number for my booking?
  • Southampton Cruise Terminal meeting points
  • What size of car do you need?
  See all 9 articles

• Tips when booking

  • How to add a promotional code.
  • Arena Pickup Points
  • Train station pickup points
  • Leaving a review and rating your journey
  • Tipping a driver
  • I can't find my pick-up / drop-off address
  See all 7 articles

Contacting us

• Getting in touch

  • Need immediate assistance with a booking?
  • Contact-us
  • Live-chat

• Complaints

  • Where can I find your Terms & Conditions?
  • Complaints

Booking Changes & Cancellations

• Changing your booking details

  • My plans have changed
  • I need to add flight details to my booking
  • I need to change the name or phone number of the passenger on my booking
  • Changing my booking

• Cancellations

  • How long do I have to wait for a refund?
  • How to cancel a booking
  • What is the latest time I can cancel a booking?
  • Refund policy

Issues with your Booking

• Having trouble with your booking?

  • Can I move my existing bookings so they appear on my account?
  • I'm having issues checking out my booking?
  • I need to contact the driver for my booking
  • Urgent booking issue?
  • My driver is late
  • What happens if I am late, or am unable to meet the driver?

Minicabit for Business

• Business Accounts

  • What will my colleagues receive if I add them to my business account?
  • What are the main benefits of a 'minicabit for Business' Account?
  • Creating a Business Account
  • How to add a Member (Admin Only)
  • How to add a Team (Admin Only)
  • How to add payment methods
  See all 9 articles