How Minicabit Works

• How we work

  • How minicabit works
  • Our prices

• About our network

  • Our policy
  • How to access your Cab Operators' details

• About Minicabit

  • What are Minicabit’s company details?

Booking queries

• Making a booking

  • Booking a return trip
  • How do I navigate the minicabit app?
  • Do you have an app?
  • What is VIA and how do I add one to my booking?
  • How do I use a discount code I've been given?
  • Can I book a journey if I'm disabled or in a wheelchair?
  See all 12 articles

• Airport trips

  • Pick-Up Points
  • Airport Booking information

• Your journey details

  • What size of car do you need?
  • Am I able to book a child seat?
  • How many stops can I have in a journey?
  • How to enter your luggage details

• Tips when booking

  • How to add a promotional code.
  • Arena Pickup Points
  • Train station pickup points
  • Leaving a review and rating your journey
  • Tipping a driver
  • I can't find my pick-up / drop-off address
  See all 7 articles

Contacting us

• Getting in touch

  • Contact-us
  • Live-chat

• Complaints

  • Where can I find your Terms & Conditions?
  • Complaints

Booking Changes & Cancellations

• Changing your booking details

  • I need to add flight details to my booking
  • I need to change the name or phone number of the passenger on my booking
  • Changing my booking

• Cancellations

  • How to cancel a booking
  • When’s the latest I can cancel a booking?
  • Refund policy

Issues with your Booking

• Having trouble with your booking?

  • I need to contact the driver for my booking
  • Urgent booking issue?
  • My driver is late
  • What happens if I am late, or am unable to meet the driver?

Minicabit for Business

• Business Accounts

  • What are the main benefits of a 'minicabit for Business' Account?
  • Creating a Business Account
  • How to add a Member (Admin Only)
  • How to add a Team (Admin Only)
  • How to add payment methods
  • How to book and manage Business Account trips
  See all 8 articles