* ### How minicabit works ### * [How it works](https://faq.minicabit.com/hc/en-us/articles/115002578043-How-does-minicabit-work) * [Airport Meet & Greet](https://faq.minicabit.com/hc/en-us/articles/23402649012124-Looking-for-a-Smooth-Stress-Free-Airport-Pickup) * [Service Quality](https://faq.minicabit.com/hc/en-us/articles/203577269-What-are-minicabit-s-safety-licensing-and-driver-standards) * [Terms & Conditions](https://faq.minicabit.com/hc/en-us/articles/11390218209436-Where-can-I-find-your-Terms-Conditions) * ### How to make a booking ### * [How to get a quote and book](https://faq.minicabit.com/hc/en-us/articles/203577229-How-do-I-get-a-quote-and-book-a-trip-on-minicabit-com) * [Get a quote using the app](https://faq.minicabit.com/hc/en-us/articles/11128979352860-How-do-I-get-a-quote-using-the-app) * [Book a return trip](https://faq.minicabit.com/hc/en-us/articles/11408132487836-How-do-I-book-a-return-trip) * ### Contacting us ### * [Getting in touch](https://faq.minicabit.com/hc/en-us/articles/12627566301084-How-can-I-contact-minicabit) * ### Managing your account & app ### * [Create an account](https://faq.minicabit.com/hc/en-us/articles/11947660408092-How-do-I-create-an-account-with-minicabit-via-the-web-platform) * [Using the app](https://faq.minicabit.com/hc/en-us/articles/11128064710940-Do-you-have-a-mobile-app) * [Reset password](https://faq.minicabit.com/hc/en-us/articles/115005253086-How-do-I-reset-my-minicabit-account-password) * ### Existing booking queries ### * [Confirmations and updates](https://faq.minicabit.com/hc/en-us/articles/17459805987100-What-information-will-I-receive-after-I-make-a-booking) * [Get a VAT receipt](https://faq.minicabit.com/hc/en-us/articles/203596369-Can-I-get-a-VAT-receipt-or-invoice) * ### minicabit for Business ### * [What is minicabit for Business?](https://faq.minicabit.com/hc/en-us/articles/7314768702740-What-is-minicabit-for-businesss) * [Create a Business Account](https://faq.minicabit.com/hc/en-us/articles/7314833893780-How-do-I-create-a-minicabit-for-business-account) * [Invite colleagues](https://faq.minicabit.com/hc/en-us/articles/7314835745300-How-do-I-invite-colleagues-to-my-minicabit-for-Business-account) * [Team setup](https://faq.minicabit.com/hc/en-us/articles/7314828241172-What-is-a-team-and-how-do-I-add-them) * [Add payment methods](https://faq.minicabit.com/hc/en-us/articles/7314839276308-How-do-I-add-a-payment-method-to-a-minicabit-for-Business-account) * [Book/manage trips](https://faq.minicabit.com/hc/en-us/articles/7314897034772-How-do-I-make-a-booking-with-my-minicabit-for-business-account) * [Download invoices](https://faq.minicabit.com/hc/en-us/articles/7314891510164-Can-I-download-invoices-in-my-minicabit-for-Business-account)

What is your refund policy?

Cancellations

All cancellations made before your booking's cancellation time (as detailed in your confirmation email), are entitled to a full refund. Click here for more information - What is the latest time I can cancel a booking?

Issues with the trip

In the unlikely event of poor performance from your Cab Operator or our service, any partial refunds for pre-paid bookings as a result of a complaint will be refunded to the card you paid with.

As per our Terms and Conditions, any claims, demands and/or losses (actual and consequential) arising from, or in any way connected to, the service provided by your cab driver or Cab Operator, should be raised with the Cab Operator in question
If you have any further questions, please do not hesitate to get in touch:
Submit a request through our form