* ### How minicabit works ### * [How it works](https://faq.minicabit.com/hc/en-us/articles/115002578043-How-does-minicabit-work) * [Airport Meet & Greet](https://faq.minicabit.com/hc/en-us/articles/23402649012124-Looking-for-a-Smooth-Stress-Free-Airport-Pickup) * [Service Quality](https://faq.minicabit.com/hc/en-us/articles/203577269-What-are-minicabit-s-safety-licensing-and-driver-standards) * [Terms & Conditions](https://faq.minicabit.com/hc/en-us/articles/11390218209436-Where-can-I-find-your-Terms-Conditions) * ### How to make a booking ### * [How to get a quote and book](https://faq.minicabit.com/hc/en-us/articles/203577229-How-do-I-get-a-quote-and-book-a-trip-on-minicabit-com) * [Get a quote using the app](https://faq.minicabit.com/hc/en-us/articles/11128979352860-How-do-I-get-a-quote-using-the-app) * [Book a return trip](https://faq.minicabit.com/hc/en-us/articles/11408132487836-How-do-I-book-a-return-trip) * ### Contacting us ### * [Getting in touch](https://faq.minicabit.com/hc/en-us/articles/12627566301084-How-can-I-contact-minicabit) * ### Managing your account & app ### * [Create an account](https://faq.minicabit.com/hc/en-us/articles/11947660408092-How-do-I-create-an-account-with-minicabit-via-the-web-platform) * [Using the app](https://faq.minicabit.com/hc/en-us/articles/11128064710940-Do-you-have-a-mobile-app) * [Reset password](https://faq.minicabit.com/hc/en-us/articles/115005253086-How-do-I-reset-my-minicabit-account-password) * ### Existing booking queries ### * [Confirmations and updates](https://faq.minicabit.com/hc/en-us/articles/17459805987100-What-information-will-I-receive-after-I-make-a-booking) * [Get a VAT receipt](https://faq.minicabit.com/hc/en-us/articles/203596369-Can-I-get-a-VAT-receipt-or-invoice) * ### minicabit for Business ### * [What is minicabit for Business?](https://faq.minicabit.com/hc/en-us/articles/7314768702740-What-is-minicabit-for-businesss) * [Create a Business Account](https://faq.minicabit.com/hc/en-us/articles/7314833893780-How-do-I-create-a-minicabit-for-business-account) * [Invite colleagues](https://faq.minicabit.com/hc/en-us/articles/7314835745300-How-do-I-invite-colleagues-to-my-minicabit-for-Business-account) * [Team setup](https://faq.minicabit.com/hc/en-us/articles/7314828241172-What-is-a-team-and-how-do-I-add-them) * [Add payment methods](https://faq.minicabit.com/hc/en-us/articles/7314839276308-How-do-I-add-a-payment-method-to-a-minicabit-for-Business-account) * [Book/manage trips](https://faq.minicabit.com/hc/en-us/articles/7314897034772-How-do-I-make-a-booking-with-my-minicabit-for-business-account) * [Download invoices](https://faq.minicabit.com/hc/en-us/articles/7314891510164-Can-I-download-invoices-in-my-minicabit-for-Business-account)

What are minicabit's safety, licensing and driver standards?

Is there a licence they need to have?

Yes. A condition of any Cab Operator we present is that they must be licensed as a Private Hire Operator by their Local Licensing Authority or Council. This means that they’re obliged to only dispatch licensed Drivers.
You can request to see a Driver's Private Hire Licence identification before departing.

How are standards measured?

Importantly, every customer can rate the cab driver and Cab Operator once the trip has been completed. We use this feedback to monitor the Cab Operator's performance and it is also used to determine their star rating (which is seen on the results page on minicabit.com). for more information, click here - What is minicabit's Duty of Care?