What is minicabit's Duty of Care?

What is the Duty of Care?

• Duty of care is put in place to make sure that customers travel safely and that they are aware of procedures and policies in the travel industry.

Is minicabit a cab operator?

• No, we are a third party booking agent.

Are any checks done on performance?

• Our internal team will review all operators' performance regularly and ensure any issue is brought to their attention.
• Operators are required to let us know immediately if they are not able to fulfil a booking assigned to them so we can try and find an alternative at no extra cost to you.

Does minicabit monitor bookings?

• Yes, we can see the trip progress, from the cab operator accepting the booking to the customer being picked up from their specified address.
• Our customer service team is always available to support and respond to any requirements.

How are the cab operators rated?

• On our platform, the rating visible next to cab operators is based on ratings by the customers.