Complaints

At minicabit, we strive to deliver an outstanding service, but we recognise that sometimes things may not go as planned. Your satisfaction is our priority, and we are committed to addressing any concerns you may have. If you wish to make a complaint about minicabit's service, please follow the steps below:

Contact the Cab Operator

In the first instance you must contact the Cab Operator directly (by phone or email) to resolve this with them within 24 hours of the pick up time.

Contact us

If you are subsequently unable to resolve your complaint with Operator, then please email info@minicabit.com within 72 hours of the pick up time. To help us address your concern effectively, please provide specific details such as your booking reference, date of booking and a clear description of the issue you encountered and any communication you've had with the Cab Operator.

Alternatively, you can also use our online contact form to submit your complaint. 

*(unfortunately, we cannot resolve complaints by phone or chat)