If you wish to make a complaint about minicabit’s service, please
- choose ‘Complaint’ on the form on our website’s ‘Contact us’ page
In all cases, always including details of the complaint and any Booking reference, if relevant.
As per our Terms, if you have any complaint in respect of the service provided by your Cab driver or their Cab Operator, you should first contact the Cab Operator (using the phone number or email minicabit sent you) to resolve this after you have made your booking, up to 36 hours after your trip’s pickup time.
Rest assured that we are committed to providing a resolution to all complaints in as timely a manner as possible.