I have an issue with a trip?

At minicabit, we strive to deliver an outstanding service, but we recognise that sometimes things may not go as planned. Your satisfaction is our priority, and we are committed to addressing any concerns you may have. If you wish to make a complaint about minicabit's service, please follow the steps below:

Contact the Cab Operator

• In the first instance you must contact the Cab Operator directly (by phone or email) to resolve this with them within 24 hours of the pick up time.

Contact us

• If you are subsequently unable to resolve your issue directly with the cab operator, then please email info@minicabit.com within 72 hours of the pick up time and we will do our best to assist on your behalf. To help us address your concern effectively, please provide specific details such as your booking reference, date of booking and a clear description of the issue you encountered and any communication you've had with the Cab Operator.
• Alternatively, you can also use our online contact form to submit your query. 

*(unfortunately, we cannot resolve complaints by phone or chat)