What should I do if my driver is late?

Hopefully this should never happen, but if your driver has not arrived at the agreed pick up time, there are some steps you can follow:

Who should I contact?

• In the first instance, you should make direct contact with the Operator (or driver if you have their details). Your Operator's contact details are in the confirmation email you received.

I cannot get hold of the Operator or driver?

Please contact us. You can call us anytime on +441234978010 where a member of the Support team will do their best to get you in contact with the Operator or driver.

My driver was late but I've continued my journey with them?

• If the Operator’s Car turns up late and you still depart with them - even if beyond the initial 15 minutes - you are waiving the right to a refund.

I want to claim additional compensation?

• Please contact the Cab Operator. Any claim for additional compensation due to you is between you and the Cab Operator as minicabit is just the booking agent.