How do I cancel a booking? – minicabit

No, cancellations can only be processed if you do so via your booking on minicabit.com or via your confirmation email, not by just informing your cab operator. You also need to be within the cancellation cut off period to receive a refund.

For a full refund, you must cancel within your cancellation cut off period, which is indicated in your booking confirmation email (shown below).
As per our terms and conditions, any cancellation received after the cancellation cut off time, will not be entitled to any refund. For more information please visit https://www.minicabit.com/terms_conditions

There are different options below:

Email - Cancelling a booking made as a guest

'Cancel Booking' button in 'My Bookings'

Email - Cancelling a booking with my minicabit login

Ensure you are logged in to minicabit.com
Click on the My Account button in the top right of the screen
Select the My Bookings tab
Navigate to find the booking you wish to cancel
Select the Cancel button on the booking
You will then receive an email from minicabit confirming the cancellation of your booking and will be automatically refunded (if paid by card).

App users - Cancelling a booking

Yes, we can. However, if your booking is in the next 24 hours, we recommend cancelling it yourself using the above instructions.
If your booking is more than 24 hours away, you can contact us via our Contact Us page [here]
- On the form, select 'Booking Cancellation' as the 'reason to contact us'
- Select the actual reason for cancelling
- Enter the Booking reference of the trip to be cancelled (this can be found on your booking confirmation email or SMS, which is 14 Digits)
- Enter the email address you used for the booking
- Finally, you should add any further message about your cancellation.

Once the cancellation has been processed, you will receive a cancellation email.
Refunds are processed immediately, however, we ask that you allow 3-5 business days for the refund to be processed, depending on who you bank with.