Hopefully this should never happen. Our Terms & Conditions with Minicab Operators state that if the driver is more than 15 minutes late (including airport pick-ups) then you are entitled to a full refund of your original payment at your discretion. However, if the Operator’s Car turns up late and you still depart with them - even if beyond the initial 15 minutes - you are waiving the right to this refund if you have paid by card.
Any claim for additional compensation due to you is between you and the Minicab Operator as minicabit is just the booking agent.
- Please note that you and the Minicab Operator will each have the other’s phone number and email address, so we expect you both to resolve any issues directly.
- If the original Operator cannot fulfil your booking, then minicabit will attempt to identify an alternative Licensed Minicab Operator to manage it, transferring your acceptance of Terms & Conditions to this replacement Operator at your original price.
- minicabit can pass any feedback you provide about the Minicab Operator (whether it’s positive or negative) to them, to help ensure they provide a quality service. If negative incidents frequently occur, then we may at our discretion remove a Minicab Operator from future searches, as we strive to work with the best Licensed Operators who can deliver an acceptable Customer experience.