What happens if I am late, or am unable to meet the driver?

How long will the driver wait?

Our Terms & Conditions state that your driver must wait for you for up to 15 minutes free of charge at the pickup point.

Get in contact

If you are going to be late, then we strongly recommend contacting the Cab Operator (details can be found on your confirmation email) or driver (if they have been in contact with you directly).

If you're not able to make contact with either of them, then please either call our 24/7 Customer Helpline on +441322 251351 - please have your booking reference ready.

Alternatively, you can chat with us via online chat. Simply head to this page and click on the help button located in the bottom right corner of the screen. Once open, select Urgent Booking Issue.

I'm going to be longer than 15 minutes

In the event that you are not available at the agreed pick-up point within 15 minutes of the pick up time, it will be at Cab Operator's discretion to treat your non-availability as a cancellation, and you will not be entitled to any refund of the Fare and any Card Costs that you may have paid in advance.

Will I have to pay more?

Where the Cab Operator / driver decides to wait more than 15 minutes from the agreed pick up time, then you may be subject to additional charges by the Operator or driver in respect of any additional waiting time and/or parking charges and you will need to make such payment directly to them.